Booking policies

  • CHECK-IN: 3:00 PM to 0:00 AM HRS
  • CHECK-OUT: 12:00 HRS
  • TYPE OF PAYMENT: VISA 
  • PETS ARE NOT ALLOWED
  • CHILDREN AND ADDITIONAL BEDS: All children 12 years of age or younger are free of charge as long as they stay in the same room as their parents. No cribs available. 
  • HOURS OF A/C USE IN THE ROOMS: 8PM - 10AM
  • ROOM RATES ALREADY INCLUDE TAX.
  • GENERAL POLICIES OF LOW SEASON: The client can modify or cancel the reservation free of charge up to 3 days before the arrival date. The client will have to pay the first night if canceled during the 3 days before the arrival date. The client will have to pay in advance the first night after making the reservation.
  • GENERAL POLICIES OF HIGH SEASON (DECEMBER 20 TO JANUARY 14):  All reservations must be paid at the time of requesting your reservation. There are no refunds during high season , and any changes or modifications in your reservation are subject to availability and additional charges.
  • RATES BASED ON DOUBLE OCCUPANCY. 
  • ANY ADDITIONAL PERSON OVER 12 YEARS OF AGE WILL NEED TO PAY $ 50 USD PER NIGHT (TAX INCLUDED ) 

 

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Hotel Poc Na Tulum