Booking policies


  • Free Breakfast available in exclusive rates. Please check rates conditions before booking.
  • Additional breakfast $300 mxn per person per day.
  • We do not accept children under 12 years old. Please contact the hotel for special requests
  • Pets are not allowed.
  • The hotel does not have adequate facilities for wheelchair mobility. This is for your consideration.
  • The hotel has parking included in the rate with previous reservation and subject to availability.
  • The hotel does not have extra beds.


  • Public rates per room per night in Mexican pesos - MXN plus taxes (16% VAT + 5% ISH). In case you need to pay your reservation in US dollars, you will be charged at the exchange rate established by the hotel.
  • All reservations made in our establishment must be guaranteed by credit card or the payment of one night's lodging.
  • In case of guaranteeing your reservation with PayPal, the hotel will charge 1 night of lodging at the moment of making the reservation.
  • 100% of the stay will be charged in case of early departure or no show.


Cancellation policies will be subject to the selected rate type. Please review this information before confirming your reservation.

  • Flexible: Changes or cancellations 5 days before arrival have no cost, if the cancellation or modification occurs outside the policies and/or the guest does not show up on the day of arrival, 50% of the total stay will be charged to the credit card guarantee.
  • Non-Refundable: Changes or cancellations are not allowed, 100% of the stay will be charged at any time after making the reservation.
  • Groups and Codes: Cancellation policies subject to the conditions of the promotion granted. You can review this information when selecting the rate.

*From December 22th to January 2nd: Changes or cancellations 15 days before arrival will be charged 50% of the total stay, if it occurs outside the policies and/or the guest does not show up on the day of arrival, a charge  of the 100% of the reservation will be charged to the credit card in guarantee.


  • Check in time (Check In) 15:00 hrs. and check out time (Check Out) 12:00 hrs.
  • Attention to clients and guests 24 hours.
  • Departures after 12:00 hrs. without prior notice will cause additional charges.

*By booking through our web page you accept all the terms and conditions mentioned above*

*Reservation policies may vary for groups and wedding codes*

We accept payments in: Visa, Mastercard, American Express, Cash, PayPal, Bank Deposits and/or Transfers.

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Hotel Sureño