Booking policies

All rates in US Dollars plus 19 % TAX per night.

We accept Visa and MasterCard credit cards. Check-in time: 3 PM to 11 PM Check-out time: From 7am to 12 noon.


Please note that deposit and cancellations policies may vary depending on the promotion of your choosing.

Cancellations must be made in the hotel website Booking Engine subject to the Hotel Cancellation Policies and deadline periods. If there is a cancellation after this time, the guest is required to pay a penalty charge according to season and contracted room/rate type.

Reservations staying over December 24th to January 4th:

A deposit equal to 100% of your stay will be charged to your credit card any time after booking stage. Reservations must be cancelled prior to 60 days of arrival date in order for the deposit to be refunded. If Cancellation occurs within 60 days prior to your arrival date a full stay plus taxes penalty will be applied.

Reservations staying over a different period:

No prepayment is needed after booking stage however reservations must be cancelled prior to 7 days of arrival date in order not to incur in cancellation fees. If Cancellation occurs within 7 days prior to your arrival date a penalty of 100% of the stay plus taxes will be applied to the credit card provided at booking stage.

No-Shows will be charged 100% of the say + taxes.

Pet Policy: Sorry, no pets allowed.

Child Policy: In rooms with 2 beds up to 2 Children 12 and under stay free sharing room with Adult/s in existing beds. In rooms with 1 bed up to 1 child 12 and under stay free sharing room with one adult in existing bed. Children 13 years and older pay rate as an adult.

A valid credit card at time of booking is required in order to guarantee the reservation.

***PLEASE NOTE: If the room/rate/promotion you are booking is labeled as non-refundable, non-cancellable or similar, a deposit of 100% of the stay will be charged any time after booking stage and all cancellations will incur a 100% stay value penalty, regardless of the date in which the cancellation is requested.

Booking Engine Easy-Rez
Na Balam Beach Hotel & Villas