Booking policies

All rates in US Dollars plus 19 % TAX per night. In rooms with 2 beds up to 2 Children 12 and under stay free sharing room with Adult/s in existing beds. In rooms with 1 bed up to 1 child 12 and under stay free sharing room with one adult in existing bed. Children 13 years and older pay rate as an adult.

We accept Visa and Mastercard credit cards. Check-in time: 3 PM Check-out time: 12 noon.

CANCELLATION & NO SHOWS POLICY

Cancellations must be made in the hotel website Booking Engine subject to the Hotel Cancellation Policies and deadline periods. If there is a cancellation after this time, the guest is required to pay a penalty charge according to season and contracted room type.

If the room/rate/promotion you are booking is labeled as non-refundable, non-cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested, deposits of 100% of the total stay for this rates/promotions will be taken after reservations is made.

Reservations staying over December 24th to January 4th must be cancelled 30 days prior arrival to avoid a full stay penalty. Reservations over a different period must be cancelled 2 days prior to arrival date to avoid a 1 night plus tax of penalty charge. 

Packages must be cancelled 7 days prior to arrival date to avoid a 100% stay value of penalty charge. 

No-Shows will be charged 100% of the say + taxes.

Pet Policy: Sorry, no pets allowed.

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Na Balam Beach Hotel & Villas