Privacy policies


Riviera Maya Suites Condo Hotel Privacy Policy




This privacy notice is delivered according to the provisions of articles 8, 15, 16, 36 and other relative and applicable of the Federal Law on Protection of Personal Data Held by Private Parties ("LFPDPPP") in Mexico.




1. Identity and principal address of the responsible Riviera Maya Suites Condo Hotel, with address street 32 with corner 1st Avenue, col. Centro, CP 77710 Playa del Carmen, Q. Roo; is responsible for obtaining and processing your personal data obtained due to the hosting relationship you have with us.


2. Personal data for the purposes stated in this Privacy Notice,  Riviera Maya Suites Condo Hotel will obtain the following personal information from you: name and surname, date of birth, sex, address, telephone number, email address and social network address, rank of age, federal taxpayer registry (RFC), marital status, occupation, nationality or citizenship, name and data of third parties; data of your credit card or form of payment. We inform you that Riviera Maya Suites Condo Hotel does not obtain personal data that are considered by the LFPDPPP as sensitive personal data. We can obtain data from your credit card on the occasion of reservations and collection in case you do not make the reservation effective.



Riviera Maya Suites Condo

Hotel obtains or can obtain personal data from you through the following means:




• Personally, when you provide them to one of our employees, filling out forms when checking in with us, or at our reception. Likewise, when you answer questionnaires of satisfaction and opinion of the service, or when you subscribe to offers and contests or loyalty programs.


• Directly, when you provide them to us by telephone or through electronic means, by filling out the reservation form on our website, interacting on our social networks or through cookies or web beacons, or via email. Also, when you answer questionnaires of satisfaction and opinion of the service by electronic means, or when you subscribe to offers and contests by our electronic means.


 • Indirectly, when you provide your personal information to one of our suppliers, such as travel agencies or third parties that provide us with databases, that support us during the reservation and marketing processes. A cookie is a data file that is stored on the hard drive of your computer equipment or the electronic communications device that you use when browsing our website, which allows you to exchange status information between our site and your browser. The status information may reveal means of session identification, authentication, or user preferences, as well as any data stored by the browser regarding the website. On the contrary, a web beacon is a visible or hidden image inserted inside our website or email, which can be used to monitor their behavior in these media. Through these you can obtain information such as the source IP address, browser used, operating system, when the page was accessed, and in the case of email, the association of the data. The data obtained by these means allow us to give you better service on our page. Most web browsers allow you to manage your cookie preferences. You can adjust your browser to reject cookies or delete certain cookies. In general, you should also be able to manage similar technologies in the same way that you manage cookies - using your browser preferences.


3. Purpose

- The obtaining and processing of the personal data indicated, is done with the necessary purposes:

a) Have registration of the guests and provide them with the best possible service and attention. b) Contact guests when necessary, including completing transactions or providing personalized services, or in cases of emergency.

c) Obtain billing information in case it is required.

d) Obtain a reservation according to your specifications and needs.

e) Obtain the data of your credit card, which will only be used as a guarantee of the reservation, issuing a charge only in case you do not make the reservation effective.

f) Consult about the quality of our service and understand the specific needs of you, and thus be able to provide a better service.

g) Comply with all the mandatory legal provisions for Riviera Maya Suites Condo Hotel, within the framework of your commercial relationship with you.

h) Comply with the contractual obligations that you have entered with you pursuant to the existing commercial relationship.

i) Protect the interests and rights of Riviera Maya Suites Condo Hotel, in accordance with the legal provisions.



4.       Transfers of personal data.

Riviera Maya Suites Condo Hotel may transfer your personal data to third parties for purposes of the purposes set forth in this Privacy Notice. The foregoing includes your personal data mentioned above may be communicated to the competent authorities, according to the applicable legislation. These transfers can be national or international.


5. ARCO Rights.

In accordance with the LFPDPPP, you have the rights of Access, Rectification, Cancellation and Opposition to Treatment, also known as "ARCO Rights", which are briefly explained below: - Access: Right to access the personal data we keep of you, as well as to obtain information regarding the conditions under which your data is processed. - Rectification: Right to rectify your personal data in case they are inaccurate or incomplete. - Cancellation: Right to request that we cancel the personal data we have about you, when you consider that they are not being treated according to the principles and duties established by LFPDPPP and its Regulations. - Opposition to treatment: Right to object to the processing of your personal data, when there is legitimate cause or so that your data is not treated for specific purposes. The LFPDPPP also grants you the right to revoke the consent previously granted for the processing of your personal data, at any time. For the purposes of exercising your ARCO rights, to request or revoke your consent previously granted for the treatment and in general, to formulate any doubt or complaint regarding the processing of your personal data or to know if there are other available options (additional to those here established) so that you can limit the use or disclosure of your data, please contact our Personal Data Department ("DDP").


Your requests for cancellation, revocation and opposition to treatment will be evaluated in the terms established in the LFPDPPP and its origin or illegality will be resolved taking into consideration the precepts of the LFPDPPP and other obligations that are applicable to Quinta M

Riviera Maya Suites Condo Hotel (fiscal, commercial, consumer protection, public safety, health, etc.). In general, please consider that your requests may not be appropriate, in those cases in which the treatment is necessary for compliance with a legal obligation imposed or acquired by Riviera Maya Suites Condo Hotel. In all those cases, a simple request must be sent as mentioned above. Our DDP will communicate (i) the information you will be asked to identify yourself as well as the documents you will need to send along with your application; (ii) the timeframes in which you will receive an answer about your request; (iii) how you must submit your application, including the forms you can use to submit your application, if any, and; (iv) the modality or means in which we will deliver the information to you.




6. Department of Personal Data ("DPD"). Our DPD can be contacted through the following means: Riviera Maya Suites Hotel


32 North Street, corner 1st Avenue


Col. Center


Carmen beach


C.P. 77710, Quintana Roo




In any case, please include your name and contact information.




7. Security of your Personal Data

Riviera Maya Suites Condo Hotel will take the security measures of information, both physical, organizational, and technical necessary to prevent the loss, misuse, alteration or illegal disclosure of information and personal data that came to us to provide. The third parties to whom we send your personal data will be subject to privacy policies similar to those established here. Riviera Maya Suites Condo Hotel uses in its website the SSL security padlock to protect the information that you have given us, in this sense, the acceptance that you make to our privacy notice, it will be considered as express authorization on your part for the transfer of said information. You can go to the National Institute of Transparency, Access to Information and Protection of Personal Data ("INAI"), if you consider that your right to the protection of personal data has been violated.


Riviera Maya Suites Condo Hotel informs you that if you do not accept our privacy notice, you will not be able to continue with the registration and reservation process in any of our channels.


8. Modifications to the Privacy Notice.

Riviera Maya Suites Condo Hotel reserves the right to make modifications or updates to this privacy notice at any time, in order to reflect the entry into force of new regulations or internal policies. These modifications will be available through the following means: visible ads in our establishments, Internet page, or by email. In case you do not agree with such modifications, you must send an email to the email address indicated above, requesting the cancellation of your personal data, in accordance with the LFPDPPP.


Responsibility policy Riviera Maya Suites Condo Hotel


The photographs shown on the website are for representative purposes and do not guarantee that upon arrival, everything will be exactly as described here. Any claim or notification in writing against Riviera Maya Suites Condo Hotel must be received no later than ten (10) days after the end of your stay.



Disclaimer Riviera Maya Suites Condo Hotel will not assume responsibility for any claim, cost or expense caused by personal or third party injuries, accidents or death, loss or damage of personal objects, lack of fun, anger, disappointment, anguish or frustration (whether mental or physical) that results from the following causes:


Acts or omissions of anyone other than Riviera Maya Suites Hotel its employees; Illness, theft, labor disputes, strikes, mechanical failures, quarantine, governmental actions, weather conditions, or any other cause beyond the direct control of Riviera Maya Suites Condo Hotel Hotel; Impossibility of the client to travel for not having the required documents such as, but not limited to, passports with at least 6 months of validity after the date of beginning of the trip, visas, personal identification, prescriptions or medical documents and certificates. Riviera Maya Suites Condo Hotel is not responsible to the client or any third party due to the impossibility or lack of customer documents. Failure of the client to follow instructions including, but not limited to, departure times of flights, time and date of entry and exit in hotels, and coupon redemption policies.


Cancellation or change for any reason of the travel services offered by Riviera Maya Suites Condo Hotel reserves the right to cancel or change the published services but will try to replace them with similar services. If a reservation must be canceled, the responsibility of Riviera Maya Suites Condo Hotel will be limited to the refund of all the money paid by the client. There are no full refunds in situations in which the trip has to be canceled, interrupted or postponed by Riviera Maya Suites Condo Hotel for reasons beyond its control (causes of force majeure, such as, but not limited to, weather conditions, hurricanes, earthquakes, strikes, wars, acts of terrorism, pandemics,  etc.) and in which the contractual obligations of hotels to your measure with your suppliers do not allow you to obtain reimbursement of the amount paid or to be paid to the supplier on behalf of the client. In these cases, Riviera Maya Suites Condo Hotel reserves the right to withhold 10% of the total amount paid for the reservation as administrative expense. Although we update rates constantly, in remote cases there is the possibility of changes in rates without prior notice due to contingencies or causes of force majeure. In these cases, the provider may not have a way to quickly update the rates. Riviera Maya Suites Hotel makes periodic reviews where it is possible that there are differences between the price paid for the reservation and the price required to use the service.





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