Booking policies

GENERAL CONDITIONS

  • Public rates are per room and each night in Mexican pesos - MXN plus taxes (16% VAT + 5% ISH). If you prefer to pay your reservation in dollars, it will be charged at the exchange rate established by the hotel. The payment can be made in cash or credit card as requested. Please indicate upon arrival the type of currency you prefer to pay.
  • Consider an extra person fee by $200 MXN per night. Children between 4- and 10-years old to $100 MXN per night when sharing with adults in existing bedding. Children under 8 years free of charge. 
  • Maximum occupancy of 2 people in Superior King room and 4 people in Superior Two Double Beds room at Siesta Fiesta Hotel.
  • No parking lots spaces, we are located on the walking area at the 5th Ave.

SCHEDULE

  • Arrival time (Check In) 15:00 hrs. and departure time (Check Out) 12:00 hrs.
  • Fah Restaurant – Bar has an independent operation from the Hotel facilities from 8:00 am to offer the Breakfast service. At night Live music shows are offered from 5:00 pm to 2:00 am, sound can be heard (some rooms may be more susceptible than others).
  • Departures after 12:00 hours without prior notice will generate an extra charge of one night plus taxes. If you need a Late Check Out, you can request it in advance. It will be confirmed according to availability and subject to an additional charge according to the booked season and times.


We request a credit card to make the reservation, only as a guarantee. The payment of your reservation can be made upon arrival.

In you accept to guarantee with the PayPal option, the hotel will charge 1 night of accommodation at the time of reservation will be made.

FLEXIBLE RATES POLICIES:

  1. Modifications or Cancellations 7 days before arrival date have no charges. Out of mentioned dates or non-arrival guest will be charge a fee equal to 1 night plus taxes that will be charged to the credit card as guarantee.
  2. From December 24 to January 2 dates and season: Modifications and cancellations 14 days before the arrival date have no charges, out of mentioned dates or non-arrival guest will generate fee equal to 50% lodging’s plus taxes that will be charged to the credit card as guarantee.
  3. No refund will be made in case of early departure.

NON-REFUNDABLE RATES POLICIES:

  1. Modifications or Cancellations has a fee equal to the 100% lodging's plus taxes and will be charged to the credit card due to nonrefundable condition.
  2. No refund will be made in case of early departure.

ACCEPTED PAYMENT METHODS:

Visa, Mastercard, American Express, Cash, Deposits or Bank Transfers.

* By booking through our website you accept and agree all the terms and conditions mentioned before *

IMPORTANT INFORMATION:

By decree of the Government of Quintana Roo it is mandatory that all guests pay the environmental sanitation tax corresponding to $ 26 mxn per room and / or room, per occupation night, at the time of registration (check in) This taxation is not included in the previously confirmed rate.

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Siesta Fiesta