Booking policies


  • Public rates per room per night in Mexican pesos - MXN plus taxes (16% VAT + 3% ISH). In case you need to pay for your reservation in dollars, it will be charged at the exchange rate established by the hotel. Payment can be made in cash or credit card as requested. Please indicate upon arrival the type of currency you wish to pay in.
  • Consider extra person charges $200 MXN incl. tax per night and $100MXN incl. tax per night (4 - 11 years old).
  • Pets are not allowed. The facilities are not accessible for elderly or wheelchair users as there are no elevators, only stairs. This is for your consideration.
  • We do not have parking, we are located in the pedestrian zone of 5th Avenue.


  • Check in time (Check In) 15:00 hrs. and check out time (Check Out) 12:00 hrs.
  • Restaurant - Bar Fah has an independent operation to the Hotel facilities and hours from 8:00 am to offer breakfast service. At night we have live music from 7:00 pm to closing, this can be heard in some of the rooms (some may be more susceptible than others).
  • Check out after 12:00 noon without prior notice will cause additional charges. Late check-out can be requested in advance. It will be confirmed upon availability subject to a charge corresponding to the season booked and time requested.
  • Credit card information is required to make reservations, only as a guarantee. Payment of your reservation can be made at the time of your arrival.

In case of guaranteeing your reservation with PayPal, the hotel will charge 1 night of lodging at the time of booking.


  • Changes or Cancellations 7 days prior to arrival are free of charge, if the cancellation or modification occurs outside of the policies and/or the guest does not show up the day of arrival will be charged one night plus taxes to the credit card as a guarantee.
  • During the season from December 20 to January 8: Changes and cancellations 14 days prior to arrival date are free of charge, if it occurs outside the policies and/or the guest does not show up the day of arrival will be charged 50% of the total reservation with taxes to the credit card as a guarantee.
  • In case of any early departure no refund will be made.


  • In case of modification or cancellation of the reservation, the total amount of the stay with taxes included will be charged to the credit card used. Non-refundable. The charge is made at the time of reservation.
  • In case of any early departure no refund will be made.


Visa, Mastercard, American Express, Cash, Deposits and/or Bank Transfers.

*By booking through our web page you accept all the terms and conditions mentioned above.


By decree of the Government of Quintana Roo it is mandatory that all guests pay the environmental sanitation fee of $27 MXN per room per night of occupancy, at the time of Check In. This fee is not included in the above confirmed rate.

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