Booking policies

A guaranteed credit card is required to secure the reservation or you can make a deposit or transfer corresponding to 1 night of lodging.

  • Cancellations up to 3 days before the check in date of the reservation without penalty, out of the established time a penalty of 1 night of lodging with taxes will be charged to the credit card as guarantee.
  • NO SHOW penalty of 1 night of lodging with taxes will be charged to the credit card as guarantee.
  • Early departures without refund.

Season from December 23rd to January 2nd.
A secured credit card is required to guarantee the reservation or a deposit or transfer of 50% of the stay can be made.

  • Cancellations up to 7 days before the check in date of the reservation without penalty, outside the established time will be charged a penalty of 50% of the stay with taxes to the credit card as a guarantee.
  • No shows and early departures without refund, 100% of the stay will be charged.

NON-REFUNDABLE Rates / Promotions
To guarantee the reservation, 100% of the reservation payment is required, either by credit card or by making the payment via deposit or transfer.

  • Cancellations, NO SHOW and early departures are non-refundable.

IMPORTANT INFORMATION

By decree of the Government of Quintana Roo it is mandatory that all guests pay the environmental sanitation fee of $31.12 MXN per room per night of occupancy, at the time of Check In. This fee is included and itemized in the rates quoted.

Booking Engine Easy-Rez
Siesta Fiesta