Política de reserva

Rates are calculated for two adults and two children under 12 in existing beds, per room per night in US dollars - USD +19% taxes. Extra person/bed fee applies. Up to 1 child under 2 years may stay free of charge in a crib, based upon availability.  Maximum number of extra beds per cabana is one. Subject to availability.

It is required to be of legal age to register at the Hotel. Pets are not allowed, free private parking is available on site (reservation is not needed), WiFi free of charge. All reservations require a deposit of 50% of the total amount including taxes and are subject to the modification and cancellation policies of each season. For one night reservations a deposit of the whole stay will be charged.  VISA and MasterCard credit cards are accepted. 

Modifications to reservation dates are accepted with a charge of $50 USD and subject to the policies of every season.

Only cancellations made per e-mail will be validated. 

1.- Cancellations up to 30 days before  initial lodging date: 70% refund of deposit.

2.- Cancellations 30 days or less before initial lodging date: No refund of deposit.


At your check in time you will be charged your complete reservation balance.


Deposit not refundable in cancellations of reservations for holiday seasons: Thanksgiving (November 15th to 30th), Christmas and New Year’s Season (December 20th – January 15th) & Easter Week.


Just in case of hurricane alert we can keep the deposit for a future reservation.

There aren’t refunds due to problems on your flight by weather conditions, airline cancellations, or personal sickness or accidents.

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Tita Tulum Hotel Ecológico