Booking policies

RATES:
Rates are in USD, per night, based on double occupancy.
Extra person is $30 per night.
Rates are plus 19% tax and include continental breakfast (Juice, fruit, bread and coffee or te).
The hotel will charge 50% deposit to secure reservation.
The remaining 50% shall be covered at check in.
Maximum occupancy varies per room.
Check in – 3:00 PM
Check out – 12:00 PM

CHILDREN:
Younger than 5 years are free of charge, sharing room with adults in existing beds.
Older than 5 years pay standard fee.

PETS:
We do not allow pets of any kind.

MODIFICATIONS:
Modifications are effective on the date written notice and received at reception@casavioletatulum.com.
When received more than 30 days prior to the arrival date, will result in a $50 + 19% tax fee per room, assessed after the deposit has been paid.
When received less than 30 days prior to the arrival date, will result in the forfeit of 100% of the deposit paid or in case of partial modifications (keeping most of the stay) the hotel will charge the cancelled nights at check in.

CANCELLATIONS:
Cancellations are effective on the date written notice and received at reception@casavioletatulum.com.
When received more than 30 days prior to the arrival date, will result in the forfeit of 30% of the deposit paid.
When received less than 30 days prior to the arrival date or no-show, will result in the forfeit of 100% of the deposit paid.
No-show will apply at 12:00 pm of the next day. After that the room will be available to the public.

Modifications or cancellations on any reservation held during Christmas and New Year's (December 15th – January 15th) will result in the forfeit of 100% of the deposit paid.

We reserve the right to return reservation payments due to bad weather and/or hurricanes. Check your travel insurance.

Any payment, refund or credit will be processed by Casa Violeta as soon as possible at the hotel exchange rate.

To get the exact exchange rate, please contact the hotel before to book.

 

All guests will be required to fill in a pre-arrival the COVID 19 form.
Guests will have their temperatures measured upon arrival
Staff will be regularly sanitizing surfaces, and other high touch areas.
Deep disinfection of rooms will occur regularly.
Hand sanitization stations throughout the facility
Extra meticulous hygiene for spa.
Active communication with local doctors and treatment center.
All staff will be screened on a daily basis for symptoms.

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Casa Violeta