Booking policies

Guarantee: all reservations requiere full card data (including security code) to be confirmed. Although we proceed with the pre-authorization (or temporary withholding) of the first night, no charges will be done until you arrive.  

Cancellations: Please note our cancellation deadlines to avoid charges: 4 days prior the arrival date will apply during the May-October period; 8 days prior to this date applies from November to April. 1 full night per room booked will be charged after these deadlines or in case of no show*

Up to 2 kids under the age of 12 years may share the room with their parents at no extra charge. From 12 years old and on each minor should be quoted an additional adult.



Booking Engine Easy-Rez
Hotel Casa del Balam