Privacy policies

NOTICE OF PRIVACY.

I.- IDENTITY OF THE CONTROLLER

In terms of the provisions of articles 8, 15, 16, 36 and other related and applicable of the Federal Law on Protection of Personal Data Held by Private Parties, SUITES LAYFER SA DE CV. (hereinafter THE HOTEL), with address at CALLE 5 N0.2306 BETWEEN AVS. 23 AND 25 FRAC. ALAMEDA, CORDOBA, VERACRUZ MEXICO 94580., informs you that you are responsible for obtaining and processing your personal data obtained due to the relationship you have with us.

 

II.- PERSONAL DATA

For the purposes of the foregoing, personal data is considered necessary to provide our service, and consists of the following:

a) Identification data: name(s), surname(s), data and/or official identification, address, home, cell and/or work telephone number, marital status, signature, email, gender, age, date of birth, nationality, name and data of third parties, occupation, name of the place where you work, contact information.

b) Financial Data: method of payment, name of the cardholder, credit card number, expiration date, security code number, credit card copy

c) Billing Information: name or business name, RFC, fiscal domicile

d) Preferences Data: Related to the room, required services and/or reason, travel preferences, hobbies and opinions.

The way in which we obtain your personal data is through the following means:

a) In person when you provide them to one of our employees, filling out forms when checking-in with us, or at our reception. Likewise, when you answer satisfaction and opinion questionnaires about the service.

b) Directly, when you provide them to us by telephone or through electronic means, by filling out the reservation form on our Website, interacting on our social networks or through cookies or web beacons, (see number VII) or via email.

c) Indirectly, when you provide your personal data to one of our suppliers, such as travel agencies, tour operators or third parties that provide us with databases, which support us during the reservation and marketing processes.

Likewise, we inform you that the Hotel EL HOTEL does not obtain personal data that is considered by the Federal Law on Protection of Personal Data Held by Private Parties as sensitive personal data. For such purposes, sensitive personal data is understood to be those personal data that affect the most intimate sphere of the owner, or whose improper use may give rise to discrimination or entail a serious risk for the latter.

 

III. PURPOSE

The data provided will be used, as appropriate, for the following purposes:

Reception and registration of guests. Provision of hosting services. Provision of restaurant services. Provision of banqueting services. Provision of event organization services. Provision of tourist and commercial services in general. Billing. Making charges to credit and/or debit cards for services that are provided by the Hotel Evaluations and surveys of quality and satisfaction of services. Sending promotional information, either in documentary or electronic way, related to the products and services offered by the Hotel. In general, for the provision of services offered by Hotel THE HOTEL

 

IV. TRANSFER OF PERSONAL DATA

The Hotel EL HOTEL, will not market your personal data with third parties and these will be collected in order to provide their services and carry out the processes described in the previous numeral. However, you are informed that the personal data collected may be transferred to entities of the same interest group as the company or those with which it has entered into hotel, franchise or similar operation contracts, and/or third parties, national or foreign. solely for the purpose of fulfilling the purposes for which said personal data has been provided

 

V.- RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION.

In terms of the provisions of article 28 of the Federal Law on Protection of Personal Data Held by Individuals, you have the right to Access, Rectify, Cancel or Oppose your personal data (ARCO Rights), which are briefly explained below. :

·Access: Right to access the personal data that we keep about you, as well as to obtain information regarding the conditions in which your data is processed.

·Rectification: Right to rectify your personal data in case they are inaccurate or incomplete;

Cancellation: Right to request that we cancel the personal data that we have about you, when you consider that they are not being treated in accordance with the principles and duties established by the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations. .

Opposition to treatment: Right to oppose the processing of your personal data, when there is legitimate cause or so that your data is not processed for specific purposes.

 

For the purposes of exercising your ARCO rights, you may request or revoke your consent previously granted for the treatment and, in general, to formulate any doubt or complaint regarding the treatment of your personal data or to know if there are other options available (in addition to those here established) so that you can limit the use or disclosure of your data, it is necessary that (i) send a request regarding the personal data that belongs to you in terms of the provisions of Articles 29 and 31 of the Law on the matter, addressed to our

Personal Data Protection Department, located at CALLE 5 2306 AVS 23 Y 25 FRACC ALAMEDA CP 94580

(ii) call the phone: 271 717 3200

(iii) send an email to gerenciasuiteslayfer@gmail.com

 

VI.- SECURITY OF YOUR PERSONAL DATA.

Your personal data collected by the Hotel EL HOTEL, will be duly safeguarded in accordance with the security, administrative, technical and physical provisions, established in the Law and the Regulations to protect said personal data against damage, loss, alteration, destruction or its unauthorized use, access or disclosure and will be treated under the principles of legality, consent, information, quality, purpose, loyalty, proportionality, responsibility, security and confidentiality provided for in said Law and the Regulations.

 

VII.- ELECTRONIC MEDIA AND COOKIES.

A cookie is a data file that is stored on the hard drive of your computer equipment or electronic communications device that you use when browsing our website, which allows status information to be exchanged between our site and your browser. State information can reveal means of session identification, authentication or user preferences, as well as any data stored by the browser regarding the website. By contrast, a web beacon is a visible or hidden image embedded within our website or email, which can be used to monitor your behavior in these media. Through these you can obtain information such as the IP address of origin, browser used, operating system, when the page was accessed, and in the case of email, the association of the data. The data obtained by these means allow us to give you a better service on our page. Most web browsers allow you to manage your cookie preferences. You can set your browser to reject cookies or delete certain cookies. You should also generally be able to manage similar technologies in the same way that you manage cookies - using your browser preferences.



VIII.- MODIFICATIONS TO THE PRIVACY NOTICE.

Hotel EL HOTEL reserves the right to make changes or updates to this privacy notice at any time, in order to reflect the entry into force of new regulations or internal policies. These modifications will be available through the following means: visible announcements in our establishments, Internet page, or by email. In the event that you do not agree with these modifications, you must send an email to the hotel's email address, requesting the cancellation of your personal data.

In the event that the Hotel EL HOTEL does not receive your express opposition so that your personal data is processed in the manner and terms described above, it will be understood that you have given your consent.

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