PRIVACY NOTICE
 
Below, you will find the Privacy Policies for personal data collected through the portal www.kahalhotel.com
 
GRUPO OPERADOR DE HOTELES Y MOTELES S.A. DE C.V., better known as KAHAL BOUTIQUE HOTEL, with fiscal address at 56A street, number 500B, Mérida Centro, Mérida city, Mérida municipality or delegation, C.P. 97000, in the state of Yucatán, Mexico, is committed to protecting your privacy and is responsible for the use and protection of your personal data when you use our portal. Here is the information:
 
The personal data we obtain from you will be used for the following purposes necessary for the service you request:
 
Maintain a record of individuals staying for security reasons.
Issuance of Digital Tax Invoices via the Internet, if required.
Credit and collection management.
Generate, confirm, manage, and guarantee reservations.
Contact guests when necessary, including completing transactions, addressing issues related to their stay, or in case of emergencies.
Collect analysis or valuable information to improve our service.
Notify you of changes in our service.
Additionally, we have the following purposes that do not give rise to a legal relationship or are not necessary for the provision of the service:
Sending postcards and electronic invitations, promotions, newsletters, satisfaction surveys, and opinions on the service or the website.
 
If you do not want your personal data to be used for these secondary purposes, please indicate below: I do not consent to the use of my personal data for the following purposes:
[ ] Sending satisfaction surveys and opinions on the service or the website after your stay.
[ ] Sending postcards and electronic invitations, promotions, and/or newsletters.
Refusal to use your personal data for these purposes will not be a reason for us to deny the services and products you request or contract with us.
 
For the purposes mentioned in this Privacy Notice, GRUPO OPERADOR DE HOTELES Y MOTELES S.A. DE C.V., better known as KAHAL BOUTIQUE HOTEL, may obtain your personal data through the following means:
 
Personally when you provide them to our employees, filling out the registration card when entering the hotel or at our reception. Also, when you answer satisfaction and opinion questionnaires.
Directly when you provide them to us by phone or through electronic means, by filling out the reservation form on our website, interacting on our social networks, or via email.
Indirectly when you provide your personal data to any of our suppliers, such as travel agencies or third parties who assist us during reservation processes, such as Easy-Rez.com and PayPal.
 
 
The personal data obtained or that may be obtained by the aforementioned means are: Name(s) and last name(s), address, contact phone number, nationality, email, signature, name of the cardholder, credit card number, expiration date (in the case of online transactions), CVV code, name or business name for billing, RFC, fiscal address, and billing email. Interests or preferences related to the room and required services.
 
 
We inform you that GRUPO OPERADOR DE HOTELES Y MOTELES S.A. DE C.V., better known as KAHAL BOUTIQUE HOTEL, does not obtain data considered by the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) as sensitive personal data. You have the right to know the personal data we have about you, the purposes for which we use them, and the conditions of use (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); the deletion of it from our records or databases when you consider that it is not being used properly (Cancellation); as well as expressing your refusal to use your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit a request through the following means: At the address 56A street, number 500B, Mérida Centro neighborhood or by sending an email to gerencia@kahalhotel.com, from Monday to Friday from 9 a.m. to 3 p.m.
 
 
This request must contain: the name of the owner of the personal data, email to receive notifications, documents proving your identity or, where appropriate, the legal representation of the owner, a clear and precise description of the personal data regarding which the right is sought to be exercised and the right you intend to exercise, and any other element or document that facilitates the location of personal data. If the request does not meet any of the requirements mentioned above, you may be asked to provide the necessary elements or documents within 5 days of receiving the request to process it. You will have 10 days to address the request. If no response is received within that period, the corresponding request will be considered not submitted. The response times will be a maximum of 20 days from the date the request is received to communicate the determination made, so that, if applicable, you can make it effective within 15 days following the issuance of the response. In order to protect your confidentiality, GRUPO OPERADOR DE HOTELES Y MOTELES S.A. DE C.V., better known as KAHAL BOUTIQUE HOTEL, will send the response to your request to the email you have provided for this purpose.
 
 
 
 
 
Control and security of your personal data.
 
GRUPO OPERADOR DE HOTELES Y MOTELES S.A. DE C.V., better known as KAHAL BOUTIQUE HOTEL, is committed to taking the necessary security measures to protect and prevent the loss, misuse, alteration, or illegal disclosure of the information and personal data that you may provide us. For online transactions, we use security technologies that protect the personal information transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. However, no security or data transmission system over which the company has no absolute control and/or has dependence on the internet can guarantee that it is totally secure.
 
Use of cookies
 
We inform you that on our website, we use cookies. Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific website, allowing the internet server to remember some data about this user, including their preferences for viewing pages on that server, user, password.
 
Modifications to the Privacy Notice
 
GRUPO OPERADOR DE HOTELES Y MOTELES S.A. DE C.V., better known as KAHAL BOUTIQUE HOTEL, reserves the right to make modifications or updates to this Privacy Notice at any time, derived from the entry into force of new regulations or policies, our own needs for the products or services we offer, our privacy practices, or other reasons. We commit to making these modifications available through our website or email. Therefore, we suggest visiting this privacy statement periodically to be informed of any updates.
 
Last update date: October 2023.