Below, you can find the Privacy Policy of personal data collected through the portal www.surenohotel.com

SUREÑO HOST S.A. DE C.V., better known as SUREÑO HOTEL YUCATÁN, with fiscal address in street 62 No 298-C between 33-A y 35, Mérida Centro, city of Mérida, C.P. 97000, in the entity of Yucatán, country Mexico, is a company committed to protect your privacy and is responsible for the use and protection of your personal data when using our portal, and in this regard we inform you of the following:

The personal data we obtain from you, we will use them for the following purposes that are necessary for the service you request:

To have a record of the people hosted for security reasons.
Emission of Digital Tax Receipts by Internet in case it is required.
Credit and collection management.
Generate, confirm, manage, and guarantee reservations.
Contacting guests when necessary, including completing transactions, any matter related to their stay or in case of emergency.
Collect valuable analytics or information that will allow us to improve our Service.
To notify you about changes to our Service.

Additionally, we have the following purposes that do not give rise to the legal relationship and are not necessary for the provision of the service: Sending postcards and electronic invitations, promotions, newsletters, satisfaction and opinion surveys of the service or the website.

If you do not want your personal data to be used for these secondary purposes, please indicate below:
I do not consent to my personal data being used for the following purposes:
[ ] Sending satisfaction survey and opinion of the service or the website following your stay.
[ ] Sending postcards and electronic invitations, promotions and/or newsletters.

The refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with us.

For the purposes outlined in this Privacy Notice, SUREÑO HOTEL YUCATAN may obtain your personal data through the following means:

Personally, when you provide them to our employees, by filling out the registration card upon entering the hotel or at our reception. Also, when you answer satisfaction and service opinion questionnaires.

Directly, when you provide them to us via telephone or through electronic means, by filling out the reservation form on our website, interacting in our social networks or via email.
Indirectly, when you provide your personal data to any of our suppliers, such as travel agencies or third parties that support us during the booking process such as Easy-Rez.com and PayPal.

The personal data obtained or that may be obtained by the means indicated above are:
Name(s) and surname(s), address, contact telephone number, nationality, e-mail, signature, cardholder's name, credit card number, expiration date (in case of online transactions), CVV code, name or company name for billing, RFC, fiscal address, and billing mail. Interest or preferences related to the room and services required.

We inform you that SUREÑO HOTEL YUCATAN does not obtain data that are considered by the Federal Law of Personal Data in Possession of Individuals (LFPDPPP) as sensitive personal data. You have the right to know what personal data we have about you, what we use them for, and the conditions of the use given to them (Access). Likewise, you have the right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); the removal of it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to express your refusal to the use of your personal data for specific purposes (Opposition).

These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit a request through the following means:
To the address 62 street No 298-C between 33-A and 35, Mérida Centro or by sending an email to the email: gerencia@surenohotel.com, Monday through Friday from 9 a.m. to 3 p.m.

Such request must contain name of the holder of the personal data, e-mail address to receive notifications, documents proving identity or, if applicable, legal representation of the holder, clear and precise description of the personal data in respect of which the right is sought to be exercised and the right that is intended to be exercised and any other element or document that facilitates the location of the personal data. In case the request does not meet any of the above requirements, you may be required to provide the necessary elements or documents within 5 days of receipt of the request to process it. You will have 10 days to comply with the requirement, in case of not responding within such term, the corresponding request will be considered as not submitted. The terms of attention will be of maximum 20 days counted from the date on which the request is received to communicate the determination adopted, in order that, if appropriate, make it effective within 15 days following the issuance of the response. In order to protect your confidentiality, SUREÑO HOTEL YUCATAN will send the response to your request to the email you have provided for that purpose.

Control and security of your personal data.

SUREÑO HOTEL YUCATÁN is committed to take the necessary security measures to protect and prevent the loss, misuse, alteration or unlawful disclosure of information and personal data that you provide us. For online transactions, we use security technologies that protect personal information transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. However, no security system or data transmission system over which the Company has no control and/or reliance on the Internet can be guaranteed to be totally secure.

Use of cookies

We inform you that we use cookies on our website. Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific web page, which allow the Internet server to remember some information about the user, including your preferences for viewing pages on that server, user, password.

Modifications to the Privacy Notice

SUREÑO HOTEL YUCATAN reserves the right to make changes or updates to this Privacy Notice at any time, arising from the entry into force of new regulations or policies, our own needs for the products or services we offer, our privacy practices or other causes. We are committed to make these modifications available through our website or email. Therefore, we encourage you to periodically visit this privacy statement to be aware of any updates.

Date last updated: September 2022.