Booking policies

HOTEL POLICIES

Children under 12 are not allowed on the hotel. Triple/Quad Occupancy rooms: 30 USD per person additional charge.

Check-in time: 3:00 pm

Check-out time: 12:00 pm

Minimum age to register: 18

 

PAYMENT

Accepted payment options:

-Hotel Currency – MXN pesos / US Dollar (hotel exchange rate)

-American Express

-MasterCard

-Visa

 

PETS

Pets are not allowed on Punta Caliza

 

SMOKING

All guest rooms and public spaces of Punta Caliza are 100% smoke-free. A $250 USD cleaning fee will be charged to any guest who violates the smoking policy.

 

RESERVATION & CANCELATION POLICIES

Cancellation policy:

Cancellation must be notified no later than 15 days before arrival date to avoid penalties customer. With less than 15 days will be charged 100% of stay. Being the guest at the hotel no cancellations or reductions in the number of nights or more. No show, the 100% of stay. All cancellations must be sent in writing to the hotel, with acknowledgment of receipt by the hotel. 

During high season cancellation must be notified no later than 30 days before arrival date to avoid penalties customer; with less than 30 days will be charged the first night. With less than 21 days 50% the total amount of the stay will be charged. With less than 15 days will be charged 100% of stay. Being the guest at the hotel no cancellations or reductions in the number of nights or more. No show, the 100% of stay. All cancellations must be sent in writing to the hotel, with acknowledgment of receipt by the hotel. 

 

 

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Punta Caliza